Client Service Coordinators

Job Description
Client Service Coordinator 3.0 out of 5
Apex, NC 27502
$16-$17 an hour
Full-time
Pay in top 20% for this field
Compared to similar jobs on Indeed
Banfield Pet Hospital
3,366 reviews
Job Company Profile insights
Find out how your skills align with the job description
Skills
Do you have experience in Salesforce?
Yes
No
Job details
Here's how the job details align with your .
Pay:
$16-$17 an hour
Job type:
Full-time
Shift and schedule:
Weekends as needed, Day shift
Location:
Apex, NC 27502
Benefits
Pulled from the full job description
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
Show more
Full job description
We are looking for an experienced Client Services Coordinator to join our team. The successful candidate will be responsible for providing excellent customer service, responding to client inquiries, resolving customer issues, and managing client accounts. The ideal candidate will have strong communication skills, a commitment to customer satisfaction, and the ability to multitask and prioritize effectively.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for .
The Client Service Coordinator ("
CSC"
) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families. Live and exemplify the Five Principles of Mars, Inc. within self and team.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.
THE FIVE PRINCIPLES
- Quality
The consumer is our boss, quality is our work, and value for money is our goal.
- Responsibility
As individuals, we demand total responsibility from ourselves;
as associates, we support the responsibility of others.
- Mutuality
A mutual benefit is a shared benefit;
a shared benefit will endure.
- Efficiency
We use resources to the full, waste nothing, and do only what we can do best.
- Freedom
We need freedom to shape our future;
we need profit to remain free.
HIRING QUALIFICATIONS
COMPETENCIES
- Leadership
- Customer Focus
- Peer Relationships
- Integrity &
Trust
- ActionOriented
- Listening
- Functional Preventative care and OWPs
Job Type:
Full-time
Pay:
$16.00-$17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Experience:
- Customer service:
1 year (Preferred)
Work Location:
- In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.