Client Collections Representative (Bilingual Spanish)

Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yourself to reach new goals alongside your team in our Accounts Receivable department!
About the Company
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across Western US. Since opening in 2011, we have added over 1,000 providers throughout our thirteen locations and we are continuing to grow!
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.
Responsibilities include:
Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received.
Strategize with clients on ways to complete their overdue payments.
Educate clients on insurance benefit details and financial responsibility.
Navigate escalated calls with empathy and healthy boundary-setting.
Collaborate with team members to meet department goals and daily tasks.
Requirements
What you'll need to be successful:
Experience in a customer service role with performance metrics
Ability to communicate professionally, respectfully, and effectively
A resilient mindset to work through difficult calls with compassion
Motivation to receive feedback and continually grow
A team-oriented mindset to foster collaboration and new ideas
Experience with high call volume
Working knowledge of Excel (preferred but not required)
Basic understanding of health insurance (preferred but not required)
Bilingual Spanish speaking
Benefits
We provide our full-time employees with:
75% coverage of health, dental, and vision insurance
Free virtual health benefits
12 PTO days accrued in the first employment year with annual increases
4 paid holidays per year
401k with company matching
Life Insurance
Professional development training and opportunities for advancement
Job Type:
Full-time
Location:
Hybrid in-office and remoteWage:
Starting $20.00-21.00 per hour
It is a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group.