Circuit Design Technician- Enterprise & Wholesale

Job Description
Brightspeed is looking for a Circuit Design Technician to join our team! Operating in a highly cross-functional environment, this role is influential and has an ability to make an immediate and significant impact on the business. This role focuses on supporting a team caring for enterprise revenue customer accounts.
As a Circuit Design Technician within our Service Delivery team, you will have the following responsibilities:
Responsible for customer order fulfillment by designing a circuit path across the Brightspeed network through network architecture, routing configurations, and documented design consumption rules.
Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the products and their specifications offered by the Brightspeed, and the scope of work requested on a customer order meets the product criteria.Provide high quality documentation of network failures and maintenance activity.
Demonstrate ability to efficiently and accurately design and process customer ordersforBrightspeed products
Process orders according to SLAs, On Time Performance and quality standards
Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence
Written and verbal customer communication of order status and Inter-departmental collaboration
Knowledgeable and proficient in complex provisioning requirements, technologies and delivery
Working knowledge of equipment elements and solutions across switched and special access, Optical and Ethernet solutions, local loop and long-haul transport in the telephony network
Provide technical support to internal and external customers for engineering, installation and testing of all transport facilities and special and switched access circuits\
Drive On-time completion of all customer and network orders
Assist other departments or work groups, providing expert knowledge and leadership from within
Properly prioritize tasks, ordersand assignments
Perform Project based duties based on organizational growth demands
Behavioral &
Technical:
Able to demonstrate teamwork, coaching and strong problem-solving and analytical skills
Self-Motivated and works independently to achieve KPI expectations
Able to follow established procedures to fulfill customer order requirements accurately and efficiently
Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways
Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
Expert understanding of design, including both on net and offnet routing configurations
Expert understanding of customer order requirements and fulfilling requirements via customer design systems/tools – new/modify/disconnect orders and task completions
Ability to work in multiple design systems both legacy and next generation
Ability to quickly evaluate challenges and make recommendation for remediation
Attention to detail to ensure entrance and exit criteria met in accordance with the customer expectation