Chief Of Staff- Global Industries Gtm

Job Description
Chief of Staff, Global Industries GTM
Job Description
The Chief of Staff for Global Industries GTM will serve as the right hand for the SVP, Global Industries and lead the development and implementation of strategic priorities in our transformation to become industry-first in how ServiceNow goes to market globally. A successful candidate will lead a significant amount of partnership and collaboration with several stakeholders across the organization, including Strategic Growth, Product, Marketing, Sales, Global Partners &
Channels, Solutions Consulting, Learning Enablement and Strategy. The ideal candidate brings a grounded point of view, is fact-based and objective in his/her orientation and communication and can serve as a proxy in core stakeholder meetings representing the SVP, Global Industries.
This leader is not afraid to “roll up their sleeves” and is equally comfortable devising multi-year strategies and updating an implementation tracker with the status of strategic initiatives. S/he thrives in a high growth, fast-paced environment, and can maintain a ‘north star’ point of view despite managing the urgent requests of a given day. A typical day involves equal parts brainstorming on how to go to the next level on industries with the SVP, Global Industries;
leading cross-functional pod work to drive better, tangible customer outcomes;
working with Industry leaders (e.G., Healthcare, Manufacturing, Banking) on specific trends and opportunities in their industries that beget new thinking around marketing, product, sales, etc.;
partnering with financeand sales ops on future resourcing plans;
and, developing executive-level communications and content for showcasing technology-led business transformation.
S/he will maintain a pulse on broader ServiceNow and Global Sales priorities, programs, and communications, and advise on ideal messaging, channels and approaches with the goal of delivering the best possible action and organizational outcome for employees, customers, partners, and other stakeholders. S/he plugs in seamlessly to a more complex motion and figures out how to best align Global Industries in relevant forums by working as a partner to other stakeholders. We're looking for a remarkable storyteller, transformational thinker, visual communicator, and creator of at-scale programs – a true strategic partner!
What you’ll do:
Serve as strategic partner to SVP, Global Industries, while liaising and extending our strategy with executives and partners
Create CxO customer-facing thought leadership content and channels / approaches to use for relationship building
Promote and generate Industry customer transformation stories in partnership with customer advocacy, PR, comms and AR
Define and launch best practices exchanges and building the Industries pillar in partnership with Sales, Solutions Consulting, Marketing, etc.
Packaging thought leadership and other content / tools to arm Marquee teams to further CxO relationships
Oversee Global Industry strategy development, including prioritization, business case development, resourcing, content &
messaging, and syndication with key partners
Drive best-in-class program management for top 3-5 priority initiatives that drive industry-focused growth and customer experience
Prep and moderate Quarterly Industry Business Reviews with executive team, honing in on the top actions, needs and insights to take the industry to ‘next’
Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business
Build relationships with internal business partners to identify and leverage trends, topics and opportunities that align with the overarching strategy on our Path to $20B+ and the role of Global Industries growth within that
Assist in special projects to run, grow and scale the Global Industries business
Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly
Partner with HR and finance to ensure appropriate budget planning, T&
E tracking, and hiring targets are consistently on track and met to deliver on growth KPIs
Qualifications
10+ years of experience in a business management, consulting or senior leadership in industry, with proven success in guiding strategy and execution of at-scale customer-first transformations
Experience in planning and leading strategic initiatives, with an emphasis on storytelling/narrative development, program management, and communication
Exceptional written and verbal communication skills – strategic, top down, concise
Demonstrated ability to advise and influence senior leaders on strategy, messaging and customer engagement
Experience in organizing and directing multiple teams / departments
Experience producing thought leadership content and communications for an international audience
Resourceful, self-motivated and able to prioritize independently shifting workloads in a dynamic, high growth environment
Agile business mind, focused on both developing creative solutions and seeing them through
Adept ability to work in a matrix organization structure with a highly distributed team, leading through influence and relationship-building
Advanced skill level in designing and building in MS Powerpoint and Excel
Bachelor’s and/or Master’s degree in Business, English, Communications, Marketing or related field
PJ 23
For positions in the Bay Area, we offer a base pay of $203,600 - $366,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.