Call Center Trainer I

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Commerce/Business Travel Percentage :

5 - 10%
Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know:
Are you FIS?
About the role:
You will conduct full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. The audience is comprised of employees and supervisors. You will review and update policy and procedure manuals. May design and develop training materials and curriculum. May work with vendors to bring in external training courses.
What you will be doing:
Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
What you will need:
High school diploma, bachelor’s degree or the equivalent combination of education, training, or work experience
Advanced presentation, interpersonal, time management, and organizational skills
Proficiency in MS Office applications, e.G., Word, Excel, and PowerPoint
Ability to work both independently and in a team environment
Prior training experience in a call center environment
Bonus if you have:
Bachelor’s degree in education, communications, or business
A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass