Call Center Customer Service Representative - 528-2024

Customer Care &
Service Representative
$15.00/Hr. PLUS MONTHLY BONUS!!
(ONSITE POSITION) 4902 W Sligh Ave., Tampa, FL 33634
At OneTouch Direct (OTD) we provide a positive culture-focused environment where we appreciate and recognize our people.
We’re looking for professionals to represent AT&
T who can quickly absorband retain product knowledge. Customer Service Representatives will handle inbound calls for AT&
T FirstNet "
First responders"
providing customer careto help resolve issues, perform account reviews, and a GREAT customer experience. If you are passionate about taking care of people and have a working knowledge of tech products, we can't wait to work with you!
WHAT YOU’LL DO:
Provide inbound customer service for AT&
T business First Responders.
Resolve issues and consistently provide a great customer experience.
Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS monthly bonuses today!
SHIFT:
Training:
Monday - Friday 9 am - 6 pm ET (4 weeks)
Nesting:
Monday - Friday 9 am - 6 pm ET(2 weeks)
Production:
Monday - Friday 9 am - 6 pm
Requirements
Excellent communication and written skills
Professional telephone etiquette
Passionate about resolving issues and creating a great customer experience
Ability to handle high-stress situations and escalated issues
1-2 years retail or customer service/call center experience is an asset
Knowledge of Mobility and Data products is an asset
High School Diploma or equivalent is required.
Benefits
WHAT YOU’LL EXPERIENCE:
Full-Time Hours:
40 hours per week schedule, with overtime opportunities!
GREAT Earning Opportunities:
Competitive hourly pay PLUS monthly bonus opportunities!
Supportive Environment:
Classroom training, plus 1-on-1 support for your first week of call taking!
Great workplace:
Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits:
Health Care Plan (Medical, Dental &
Vision)
Growth:
Opportunity for professional advancement as we grow!
Culture:
Diverse &
Inclusive welcoming culture with Employee Resource Groups
Referrals:
Refer a friend and earn up to $2,000 per person!