Business Systems - Product Owner (Netsuite And Salesforce)

About Procare
Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.
Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.
We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.
A little about the role…
The person in this role will be working with our Finance and Customer Support teams to shape their internal business systems to optimize business processes. They will bridge the gap between business and technology helping to ensure that technology delivery is matched with the strategies, objectives and needs of business stakeholders. They will write user stories, manage the backlog, and act as a liaison between the business and development team.
Who You Are
You are someone that embraces day to day product development and planning for internal business systems such as Salesforce and NetSuite. This would include managing the product lifecycle, gathering, prioritizing product requirements, and working closely with engineering to deliver winning business systems. You know that the best way to be a successful product manager is to partner with stakeholders to ensure revenue and customer satisfaction goals are met.
What You'll Do
Define a product strategy to innovate our order to cash business process
Prioritize requirements and develop the product roadmap
Understand and document requirements/business processes
Gain alignment and approval of requirements &
acceptance criteria while managing user stories
Work with the development team, UI/UX to identify the best solution options
Manage the backlog for the development team and ensure quality delivery of features and bug fixes
Serve as a liaison between technical teams and business stakeholders (Finance, Customer Service, Account Management)
Lead the break down of business requirements into technical user stories with the engineering team
Facilitate solution demonstrations (sprint and final demo’s) efficiently
Support UAT sessions and manage feedback
Support solution documentation for release notes
Support the broader delivery team in the execution of change management
Communicate dependencies between cross functional teams
Provide status updates regarding roadmap initiatives and objectives to stakeholders including executive leadership
Requirements
Our Ideal Candidate Will...
Be a self-starter with experience working in a fast-paced, dynamic environment
Have deep knowledge and experience with enterprise integration between Salesforce and NetSuite
Have solid understanding of Customer, Sales Order, Invoice, Payment, and Inventory Management
Have experience in implementing NetSuite OneWorld
Be highly organized with the ability to manage and prioritize requirements
Work both collaboratively as well as independently
Have the ability to understand varying business needs and respond flexibly
Creatively work with internal resources to recommend and implement best practices
Work cross-functionally with technical and non-technical resources
Be comfortable analyzing data and identifying opportunities to drive meaningful standardization of data and business processes
Have excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
Be agile and can work well in environments where objectives and priorities are reviewed and assessed regularly
Have strong expertise in NetSuite and Salesforce preferred
Work with third party integrations tools – Dell Boomi
Have experience in an Agile team using Jira and AHA preferred
Be knowledgeable about the following is a plus:
Avalara, (url removed)
Benefits
Why Procare?
Excellent comprehensive benefits packages including:
medical, dental, &
vision plans- choose the plan best for you
HSA option with employer contributions of $50/month
Vacation time, holidays, sick days, volunteer &
personal days
401K Plan with employer match and immediate vesting
Medical, Dependent Care, and Transportation FSA Plans
Paid Parental Leave
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement up to $2,000/year and continued Professional Development
Free access to our Employee Assistance Program with 24/7 live support
Casual workplace environment
Some meals provided
Voluntary Pet Insurance
Prime downtown location close to restaurants and entertainment
Promote from within- excellent career paths
Salary
$80,000 to $105,000/year DOE
Location
We are currently in a hybrid in-office/remote working model based on business needs. While our preference is a candidate located in Denver, CO, this role is open to remote candidates in the following states:
AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.