Business Office Manager - Chandler Place Assisted Living

Chandler Place Assisted Living &
Memory Care, a leading provider of assisted living and memory care, is seeking a Business Office Manager to join its rapidly growing team. The Business Office Manager touches many function of the business and will oversee business administration, accounts payable/receivable, human resources, payroll and other system related business processes.
Experience in Senior Living Preferred.
Responsibilities:
Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting
Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met
Processing bi-weekly payroll, responding to payroll developments, trends, regulations and business controls
Maintaining team member personnel information, including payroll processing, updating personnel files/binders and training records
Championing the team member on-boarding and welcome orientation process
Maintaining training records and ongoing data entry into training system
Partnering with the Executive Director and other team leaders to form teams, encouraging strong team member engagement, morale and spirit
Clearly and professionally communicating and conveying information and ideas in a manner that engages the audience
Following Navion programs and policies for overall quality care in support of our Core Values
Completing training and independent study programs designed for the BOM position according to curriculum guidelines
Completing state-required training per regulations
Requirements
Associate/Bachelor's degree preferred, or proven history as a Business Office Manager
Must possess a dedication to seniors and a positive can-do attitude along with demonstrated skills in Financial/business principles
Function as part of the management team (manager on duty coverage, presenting the community to potential residents, planning and participating in staff meetings, planning and implementing marketing and community effects).
Assist Executive Director with marketing strategies and telephone and walk-in inquiries.
As applicable, supervise Receptionist(s)/Concierge Associate(s), Concierge Desk and Security.
Manage the community and support the Director of Clinical Services in supervising personnel in the absence of the Executive Director.
Maintain and audit all financial records and accounts receivable software/records.
Manage and minimize the community’s accounts receivable.
Bill and audit monthly charges to residents and/or families.
Maintain and reconcile cash on hand (petty cash and resident funds) weekly.
Complete all bank transactions in a timely manner.
Reconcile the community’s corporate credit card monthly.
Review and code invoices for payment.
Maintain all vendor files.
Resolve vendor problems/questions.
Track expenses authorized by the community.
Serve as Human Resources liaison;
coordinating new hires,terminations, personnel changes, etc.
Manage worker’s compensation claims;
collect information, notify worker’s compensation carrier, submit worker’s compensation alert, monitor loss time and medical treatment.
Collaborate with Professional Employer Organization (PEO) Representatives regarding human resources, payroll, benefits and worker’s Compensation administration.
Coordinate employee trainings and certifications.
Communicate and enroll employees in benefits when eligible.
Complete and submit bi-weekly payroll and ensure accuracy.
Investigate salary complaints.
Create and maintain confidential employee files.
Maintain annual OSHA logs.
Complete and review resident paperwork regarding admissions and discharges.
Develop and update spreadsheets (accounts payable, resident roster, employee phone list, etc.).
Create and maintain confidential business files for residents in accordance with community policy and HIPAA guidelines.
Manage post office transactions.
Transport residents when necessary.
Answer telephones in accordance with Carolina Reserve standards.
Order office supplies through appropriate vendor as needed.
Manage administrative responsibilities;
phone calls, emails, etc.
Responsible for compliance with Electronic Health Records billing procedures.
Perform other related duties as assigned by the Executive Director.
Understand and follow safety and infection control policies and procedures.
Follow established procedures in the use and disposal of personal protective equipment.
Wear and/or use safety equipment and supplies (e.G., gait, belt, back brace, mechanical lifts, etc.) when lifting or moving residents.
Keep floors dry. Report spills immediately.
Report all hazardous conditions and equipment problems to the supervisor/licensed nurse immediately.
Assist housekeeping in maintaining resident rooms, offices and common areas ensuring rooms are safe, comfortable, attractive and orderly.
Ensure the cleanliness and orderliness of Concierge Desk and Administrative staff work areas.
Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure if applicable.
Develop and maintain professional affiliations.
Promotes and protects residents’ rights;
assists residents to make informed decisions, treats residents with dignity and respect, supports resident’s independent expression, choice and decision-making consistent with all pertinent laws regarding residents’ rights. Reports suspected abuse or neglect in accordance with applicable law and regulations.
Assist with answering telephones in accordance with Navion Senior Solutions procedures.
Assist coworkers with other duties as needed.
Encourage the practice of regular and thorough hand-washing.
Perform other related duties as assigned by his/her supervisor.
Benefits
Health Care Plan (Medical, Dental &
Vision)
Retirement Plan (401k)
PTO for full time positions
Short &
Long Term Disability Insurance
Life Insurance
Career Advancement Opportunities - including growing into an Executive Director.
#LGV