Boutique Manager

The Role:

The Boutique Manager is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand, the Boutique Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Boutique Manager is also responsible for anticipating needs while executing with excellence the sales, merchandising, operations, training, Human Resources and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.
Store Location:
The Gove, Los Angeles, CA
Reporting Relationships:
Reports to the Account Executive
Role Accountabilities:

Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples;
Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Determine individual and team sales targets to meet and exceed plan
- Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
- Analyze business performance and proactively suggest improvement opportunities
- Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
- Consistently promote the Tilbury Touch to the team and customers
Customer Service
- Lead by example at all times to promote the Tilbury Touch and exceptional customer service
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Continuous training and development to be provided to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
- Take every opportunity to extend exceptional customer service beyond the in-store experience. For example;
Faceprint, makeup applications, (url removed) and proactive use of the customer database for direct marketing opportunities in line with Company guidelines
Team Management
- Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives
- Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand.
- Create a positive, cohesive, cooperative team culture in store
- Implement individual and team development plans and conduct regular reviews that encourage two way feedback and coaching
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings and a collaborative management style
- Recognize and celebrate great performance
- Facilitate and execute payroll needs for retail artists
- Partner with Human Resources on performance management needs
Operations
- Ensure that the store is ‘customer ready’ from open to close of business
- Maintain the required inventory levels and accurate stock files
- Schedule direct reports to optimize coverage according to customer flow
- Control store expenses (i.E. counter consumables) within budget guidelines
- Ensure the Company cash loss prevention procedures and security policies are adhered to
- Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
- Maintain excellent hygiene standards
- Maintain technology, to include screens, Ipads and music
- Raise operational issues for resolution in a timely manner
Store and Retail Partner Relationships
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
- Maintain the store standards and policies at all times
- Proactively suggest win-win opportunities
Requirements
Key Selection Criteria:
4+ years management experience
4+ years beauty experience
Advanced makeup artistry skills
Benefits
Base Salary Range:
$80,000-$90,000
Company Benefits:
Generous staff discount to use on all products
Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
Medical, dental, and vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off
Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
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