Billing And A/R Analyst - Hybrid

Job Description
To keep up with our rapid growth, Kofile is adding a Billing and A/R Analyst to our Dallas-based accounting team. The Billing and A/R Analyst is responsible for contacting clients on outstanding past due accounts and for preparing, issuing, and sending invoices for large, complex projects in accordance with contractual terms and obligations.
This individual will build relationships and work collaboratively with external and internal customers such as the Project Management Office, production leaders, and the Sales team. The Billing and A/R Analyst works with customers to resolve invoicing or services discrepancies that may delay payments of past-due or open invoices.
Although focused on primarily billing and resolving past due accounts, this position has an opportunity for additional responsibilities to be added as expertise increases over time.
This role requires a strong attention to detail and the ability to prioritize, plan, and direct the overall accuracy of customer billings.
Responsibilities
Make telephone calls and/or email contact with internal &
external customers withamounts past due, determining reason, and requesting payment or adjustment to correct billing errors.
Maintains records of all past due accounts by logging collection notes in ERP system (NetSuite)
Resolves collection issues, makes inquiries, researches, and communicates with internal and external customers.
Prepare and send invoices based on contracts terms, sales orders, customer purchase orders, delivery documentation, and billing terms and conditions.
Work with Project Management Office (PMO), Sales Team, and Production team to ensure that billing amounts and descriptions are accurate and clear to our clients.
Ensure timely and accurate billing of all new and recurring customer contracts.
Meet weekly and monthly deadlines for collections and billing by providing regular status updates to AR Manager and accounting team.
Prepare reconciliations and analyses including:
Partial and advanced billings
Customer account reconciliations
Reconciliation of booked deals to orders.
Address customer billing questions and resolve issues as needed.
Respond to customer and internal e-mail inquiries regarding contracts and invoices with an emphasis on a high level of service to our customers.
Work with other Billing Analysts to maintain the AR inbox to ensure that we respond to all email inquiries, fill out customer requested forms (ACH forms, New Vendor Forms, etc.), and update customer records.
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