(Bilingual/Spanish)-Sfs Customer Success Advocate

Job Description
You Will:
Answer customer questions regarding business documents or current loan information in both English and Spanish.
Resolve customer inquiries by phone and email using a CRM tool.
Navigate escalation paths to assess a Seller's needs based on where they are in the cycle of their loan to mitigate risk.
Maintain or exceed established service level agreements and guidelines for resolution of queued transactions to minimize potential revenue losses.
Identify, document, and follow up with teams across varying lines of the business on product bugs and features
Participate in ongoing training to maintain knowledge of BSA/AML and perform BSA/AML responsibilities needed within this role.
Collaborate with members of other teams to determine solutions and serve as a resource to provide the best possible experience to our Sellers.
Work within a remote or distributed team environment and collaborate with team members through internal messaging tools and through video calls.