Bilingual Operational Excellence Coach (English/Spanish)

Job Description
The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food &
Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
Before applying, please read below:
This position is Full Time, Exempt, Remote and required to travel42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.
Bilingual in English and Spanish required
Responsibilities
Oversees and coaches 5-7 customers at a time
Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
Tracks performance data and customer uplifts throughout the deployment
Leads process improvement and kaizen activities for customers
Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
Facilitates remote weekly customer progress meetings
Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
Manages project schedules with customers
Provides Success Assessments upon project completion
Delivers executive overviews and provides customers with information related to all Redzone programs
Troubleshoots customer technical issues as needed
Supports customer identification of next steps in their Redzone journey
Other duties as assigned