Bdc Representative - Jaguar Land Rover Dallas

Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated;
the Snell family began serving the Dallas community in 1973.
Snell Motor Company is seeking a Business Development Representative with Jaguar Land Rover experience to share their passion for the industry with our internal and external teammates. This role is responsible for organizing service appointments for the service department through inbound service leads as well as create and retain business through outbound campaigns. BDC Representatives are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner.
Responsibilities
Set up appointments through incoming calls for JLR Dallas, Frisco, Austin, and Ford Tulsa
Organize business through daily tasks such as missed appointments, calling online appointments for confirmation, reviewing pre-scheduled appointments for special order parts/confirming inventory, pre-planning and calling appointments aftersales, scheduling routine maintenance, and calling recalls.
Constant communication with internal staff at different locations through email or phone ● Data input and sorting
Report pulling and converting into data input
May be providing phone coverage for service/receptionist depending on circumstances.
May be cross trained to provide coverage to relevant positions such as service cashier (filing repair orders + data archiving) and front receptionist in Dallas. Cross-trained positions are subject to higher pay depending on performance.
Requirements
Must be able and willing to receive a high amount of inbound calls
Partner with the service department to schedule vehicle service appointments
Follow all dealership processes and procedures, high frequency of contact with customers
Thorough documentation of all contacts within the customer management system
Complete internet lead management service work plans on a daily basis
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly
High volume incoming and outgoing calls, ranging from 50+ calls per day
Greet customers and provide information on shuttle schedule if needed
Contact and communicate with customers to identify automotive service needs
Appointment setting experience a plus
Able to multi-task in a fast paced environment
Team player
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid holidays &
paid time off
Vision insurance
Earn vacation hours after 90 days
Aggressive Employee Referral Program