Automotive Service Advisor

Dublin Ford Lincoln is growing our service department and on the hunt for energetic candidates that have excelled in a fast paced environment. Candidates that have worked for independent shops or franchise parts stores are encouraged to apply.Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Automotive Service Advisor Qualifications:
Strong work ethic and attendance
Ability to work efficiently and effectively, with a sense of urgency
Ability to make every customer feel as they are the most important customer of the day
Strong communication skills
Attention to detail is a must
Ability to work hard with integrity with minimal supervision
Experience with AutoSoft is preferred but not required.
Automotive Service Advisor Responsibilities:
Provide quality customer service, consistently achieving excellent C.S.I. scores.
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Serve as communicator between customer and technician. Ensuring complete understanding of both with regards to the services rendered. Continue to keep customer informed with necessary information based on service.
Accurately verify warranty and service contracts.
Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc
Answer phones with the ability to set the appointment into our scheduler.
Advise customer on additional needed services, explain all benefits
Effectively manage a team of technicians
Answer phones with the ability to set the appointment in our scheduler
Requirements
Automotive Service Adviser Requirements:
Valid driver's license with acceptable record
Drug screening is a part of our hiring process
High school diploma or equivalent.
1 year experience
Benefits
Competitive pay
Comprehensive benefits that include Paid Vacation, Medical, Dental, Vision.
Ongoing Coaching and Factory Training provided