Automotive Service Adviser

ODE AUTO REPAIR &
TIRE is a leading automotive repair and maintenance service center dedicated to providing exceptional customer service and high-quality workmanship. We are currently seeking an experienced Automotive Service Adviser to join our team. As an Automotive Service Adviser, you will play a crucial role in establishing strong customer relationships and ensuring their automotive needs are met efficiently and effectively.
Responsibilities
Provide exceptional customer service by greeting customers, listening to their needs, and addressing any concerns or questions they may have
Assist customers in scheduling appointments for automotive services, ensuring efficient turnaround times
Conduct thorough vehicle inspections and accurately diagnose automotive issues
Explain repairs needed to customers in a clear and concise manner, including cost estimates, timelines, and available options
Create detailed work orders, including parts and labor information, for technicians to follow
Monitor the progress of automotive repairs and communicate updates to customers in a timely manner
Answer phone calls, respond to inquiries, and provide information about services offered
Requirements
Previous experience as an Automotive Service Adviser or related role
Strong knowledge of automotive systems and repair procedures
Excellent communication and customer service skills
Ability to multitask and prioritize workload in a fast-paced environment
Detail-oriented with strong organizational skills
Proficient in computer software and systems used in automotive service centers
High school diploma or equivalent;
post-secondary education in automotive technology is a plus
Benefits
$800-$900 per week to start
Bonus's
Paid Training
&
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