Associate Product Owner (Business Analyst)

Job Description
In this role you’ll be responsible for:
Business Case Development and Value Mapping:
Collaborate with Product Owner, stakeholders, UX design, and the team to create user requirements and user stories. Prioritize backlog based on value and urgency under the direction of the Product Owner. Align and partner with business areas and IT departments. Map end to end process and create improvement opportunities with cost savings or avoidance, productivity improvements, or revenue generating business benefits.
Agile Software Lifecycle:
Build exceptional user experience and make cross functional support quick and easy with AI chatbot. As part of the agile team, you write requirements and user stories. Collaborate with developers, designers, and various stakeholders to build features that meet the requirements. Conduct testing to ensure the system is working as designed and fit for purpose. Develop test plans and drive end-user and stakeholder alignment.
Stakeholder Management:
Develop strong cross functional business relationships and integrate activities with other organizations and cross functional teams to ensure successful implementation and support of project efforts. Lead workshops, brainstorming sessions, and meetings. Collaborate across various business and IT organizations to ensure systems are fit-for-purpose, meet the requirements, and technical standards of IT delivery.
Change Management:
Serve as point of contact to stakeholders, gathering feedback and incorporating it into product development. Expose business users to features early and often. Create training materials, conduct training, and build awareness of the new features and its capabilities through various channels.
Continuous Improvement:
Analyze user feedback, user research, chatbot data, and input from cross-functional stakeholders to find insights and recommend product improvements. Apply business and technology knowledge to identify use cases in various domains and make recommendations to simplify complex work processes.
Tools and skills you will use in this role:
JIRA and ServiceNow for Software Lifecycle
Mural or similar for leading workshops and business case development
Miro, Visio, or similar for process mapping
Elevated Microsoft Office skills – PowerPoint, Word, Excel, Forms, Stream
Prompt engineering skills using Generative AI tools and experience building conversational design
Video training development (micro training via PowerPoint video recording or similar)
Power Automate and similar no code/low code tools for building workflows
Power BI or Spotfire or similar analytics tools for visualizing data
Good documentation and best practices for agile software lifecycle
Clear interpersonal communication, proofreading, editing, and formatting