Associate, Order Specialist

Job Description
The Order Specialist position plays a key role in servicing our customers. The position is responsible for ensuring that all jobs are ordered accurately and in a timely fashion to meet the needs of our customers. The Order Specialist works hand in hand with the appropriate Field Service Representative assigned to their accounts with the overall goal of servicing our customers at a high level.
Overall Accountabilities:
Work with FSR’s to ensure the expectations of our builders are met with regards to timely and complete delivery and installation.
Facilitate verbal, electronic, or hard copy communications with Builders regarding the phase of construction, cabinet order dates, selection information and purchase orders, etc.
Provide field measure packets that include all the necessary information for FSR’s to accurately verify designs and selections on each job.
Collect purchase order information and prepare accurate pricing summary for invoicing purposes.
Timely and accurate ordering of all jobs is the goal.
Ability to travel as required. Estimated travel currently anticipated for this position is <
5%.
Other duties, incidental or regular, may be assigned at management’s discretion.
Daily Responsibilities:
Keep track of construction schedules through communication with the superintendent, electronic scheduling tool provided by Builders, receipt of hard copy documentation, etc. Receive start notifications for all jobs before scheduling the house to be measured with the FSR.
Collecting selection and purchase order information from the builder.
Creating Jobs in our system(s) before field measure.
After release from the builder, prepare measure packet that includes cabinet layouts, items list, and selection information, etc. Provide measure packets to appropriate FSR. Communicate any urgency associated with specific orders to the FSR.
Keep track of the outgoing and incoming field measure packets to ensure FSR’s complete their responsibilities in a timely fashion. Log incoming field measure dates into designated system(s) for tracking purposes.
Work with Design Associate or FSR’s to redesign any complex kitchens or take care of any major SKU changes as requested by the FSR.
Review all selections and options and ensure PO is accurate. Request VPO’s when needed. Working with Builders Purchasing Dept. to resolve P.O. discrepancies.
Prepare countertop orders and send to countertop supplier. Place email confirmations in Job Folder.
May create install and quality walk packets that stay in folder which include the layout, items list, countertop information, and field measure form.
Finalize and prepare order
Work with Account Managers on recurring design changes that need to be corrected and make sure you use the most up to date information provided by them.
The OS position typically reports to the Supervisor – Order Fulfillment for the Builder Channel.