Associate Director, Hub Services - Botox

Job Description
The Associate Director, Hub Services leads cross-functional teams responsible for the BOTOX SP Hub In addition, the Associate Director will be responsible for acting as the Specialty Pharmacy Coordinator, helping to align the BOTOX reimbursement business advisors (RBAs) with all parties affecting the specialty pharmacy (SP) channel, including Trade, Market Access, National Pharmacy Sales, Business Technology Solutions (BTS), and Sales. This role reports directly to the Director Access and Reimbursement Hub Strategy and collaborates with the BOTOX RBA teams, National Field Training, Patient Services Strategy, and other key commercial stake holders.
Specific responsibilities for the Botox SP HUB include driving growth, excellence, and continuous quality improvements at hub vendor. The Associate Director must develop strategies and implement tactics to exceed the ever-changing needs of offices, patients, and specialty pharmacies. The Associate Director is responsible for a continuous partnership with the hub vendor to develop and improve:
(a) hub processes;
(b) customer-facing webapplications and communications;
(c) RBA reporting portal and communication;
and (d) compliance to all legal requirements. The Associate Director also is responsible for developing resources for RBAs, training for the RBAs, and maintaining extensive communication with all RBAs and directors. Finally, the Associate Director coordinates communication and strategies between all parties affected by the SP Channel, particularly those within Patients Services, Trade, and Sales. This individual will also be responsible for setting up the future around the use of speciality pharmacy data for the RBA teams and internal teams, including data insights around trends and in the field.
The ideal candidate has significant field reimbursement experience with both medical benefit and pharmacy benefit products, significant experience with the SP acquisition channel, solution-based initiative, demonstrated leadership ability, strong analytical, communication, and presentational skills, and a passion for improving patient access to AbbVie’s Medical Therapeutics brands within the SP Channel. Vendor management experience also preferred.
Headquarter based responsibilities
Manages external hub vendors to ensure that contracted SLAs are consistently met and that programs meet all regulatory, legal and compliance requirements
Identifies and implements opportunities to improve overall quality of hub customer deliverables.
Develops hub strategy by engaging customers, field input teams, and business stakeholders to identify unmet needs and create strategic solutions. Also leverages market research and all available data to shape strategy. Establishes effective feedback mechanisms to gather regular and detailed customer and field team feedback to support continual improvement of access programs.
In collaboration with BTS, legal, compliance, the field input teams, and various outside vendors translates strategy into business requirements and executes on delivery of programs
Collaborates with the field training team to create training on how to appropriately present hub programs to customers. Also develops MRC approved marketing materials and customer communications concerning these programs
Responsible (in collaboration with BTS, legal and compliance) for identifying and implementing best in class analytical tools that enable the RBA team and other stakeholders to easily access Real World Data generated from various patient access programs. Partners with RBA training team to develop training on how to use insights from this data to better service customers
Responsible for regular and ad-hoc reporting on the impact of hub program with proactive insights and recommendations on modifications / course corrections to maximize the business value
Responsible for the management of all associated budgets, working proactively with all vendors and Finance team to meet forecasting timelines and budget expectations per all relevant financial procedures and guidelines
Communication and Leadership
Manage all forms of communication in a timely and professional manner to ensure customer needs are fully met and all relevant internal stakeholders are appropriately updated.
Build enduring internal, cross-functional relationships with a broad base of groups and individuals (i.E., RBA Team, BTS, sales, marketing, training, managed markets, legal, regulatory, compliance, etc.).
Adhere to all company guidelines, including the highest level of compliance.
Deliver consistent, positive leadership (without authority) to peers, management, and the various business units.
Contribute to the ongoing development of the department and the understanding of the business by supporting continuous learning and improvement.
Assume leadership of assigned and self-initiated projects.
Training and Professional Development
Actively participate in training and development programs, including classroom sessions and field training.
Pursue continuing professional education related to health care, reimbursement, and the eye care industry.
Establish and execute an individual developmental plan (IDP) to ensure ongoing growth and contribution.