Associate Director, Health And Human Services

Job Description
Position Summary:
The Associate Director for Health and Human Services provides advanced administrative, directorial, and analytical support to the Chief Counsel and Director of PhillyStat360 and their First Deputy. This individual will support administrative functions of the office, assist in the development of metrics, internal procedures, and practices City-wide as related to departments delivering quality of life related services, manage priority projects, and serve as liaison for key internal and external stakeholders including offices of elected officials.
They will also ensure effective and efficient day-to-day operations of the team and staff, and support coordination of the organization’s priorities across the office and externally with City departments. In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion.
Essential Functions:
Support and help lead the planning, development, and execution of PhillyStat360 strategic initiatives and projects as it relates to health and human services concerns.
Work closely with various City departments and focus on City departmental delivery of services relating to quality-of-life concerns.
Support the overall PhillyStat360 workflow including the prioritization of projects, establishment of project structures and metrics, and planning and facilitation of project working sessions.
Oversee special projects in tandem with the Chief Counsel/Director and First Deputy and act as a key thought partner, brainstorming &
identifying solutions to challenges and metrics for departments.
Facilitate collaboration and communication with multiple agencies, city departments, non-profits, and other stakeholders, both external and internal, to ensure strong working relationships.
Advise and train operating department leadership and staffas theyidentify, plan, design metrics, execute and assess delivery of City services.
Establish and maintain strong relationships across departments and with external stakeholders, fostering effective collaboration and helping to elevate and resolve project challenges or roadblocks.
Coordinate with Departmental Commissioners as related to PhillyStat360’s project portfolio.
Engage in quality assurance activities, including but not limited to onsite meetings with contractual partners and stakeholders, attending community meetings, to ensure Departmental information is accurately reported.
Lead various projects and working groups and ensure all objectives and milestones are met and/or corrective action is communicated and implemented timely.
Assign, communicate, and clarify context of tasks, priorities and projects directed as needed by the Chief Counsel/Director and their First Deputy, inclusive of community groups.
Respond to urgent issues while maintaining discretion and being strategic in decision-making.
Monitor and evaluate performance of City departments and utilize data-driven decision and policies to ensure concerns are timely and adequately addressed throughout the City.
Ensure a thoughtful application of diversity, equity, and inclusion principles to the development and execution of PhillyStat360 strategy and projects, including desired outcomes for Philadelphia residents.
Support the Chief Counsel/Director and First Deputy in fostering a collaborative and inclusive team environment.
Analyze and provide recommendations to the Chief Counsel/Director and their First Deputy regarding City department implementation of services
Serve as the Chief Counsel/Director’s liaison at meetings as needed;
and conduct appropriatefollow-ups after meetings.
In addition, this position is responsible for working closely with the Chief Counsel/Director and their First Deputy to support implementation of processes and systems to maximize employee and City-wide performance on quality-of-life issues in an environment that promotes positive morale, equity, diversity and inclusion.
This position will act as primary liaison between employees to implement Office initiatives, policies, practices, and procedures as well as trouble shooting issues as they arise.
Provide absolute discretion when performing duties when needed.
Other duties as assigned
Required Competencies, Knowledge, Skills, and Abilities:
Knowledge:
Experience in City departmental policies and contracting.
Extensive experience and knowledge of provider ecosystem.
Well-versed in diversity, equity, and inclusion principles and their application in public policy, program implementation, and service delivery.
Skills:
Strong analytical &
problem-solving skills.
Exceptional communication skills, both written and verbal.
Excellent active listening skills.
Robust analytical skills and ability to use data-driven insights.
Ability to analyze large amounts of information, determine relevant facts, and propose viable solutions.
Highly experienced and skilled in developing and managing multiple, complex projects with various stakeholders.
Work effectively with all levels in the government.
Ability to work with a variety of people and personalities, listen and ask questions to identify new inquiry opportunities, and cultivate strong relationships.
Ability to see opportunities, navigate barriers, and problem-solve as a team leader in collaboration with colleagues and various stakeholders.
Abilities:
Strong leadership and management skills.
Strong commitment to diversity, equity, and inclusion.
Ability to orchestrate multiple activities at once;
uses resources effectively and efficiently.
Ability to clearly articulate messages to a variety of audiences.
Ability to coach and influence senior leaders and move toward a common vision or goal.
Experience in group facilitation, coaching &
leading teams/organizations in performance improvement strategies.
Ability to work with a variety of people and personalities, listen and ask questions to identify new inquiry opportunities, and cultivate strong relationships.
Driven and committed to enhancing the City of Philadelphia’s systems, processes, practices, and organizational culture to advance equitable outcomes for residents, especially with regard to quality-of-life issues.
Exceptional leadership abilities, highly collaborative, and team-oriented