Associate Director, Global Security Operations Center

Job Description
The Associate Director, Global Security Operations Center Program leads the Global Security Operations Center located in Lake County, IL, and will also have responsibility for program development and governance for AbbVie’s security command center network, as directed by the Senior Director of Crisis Management and Business Resilience. The Associate Director in this role will have the opportunity to grow the existing program, and must ensure timely and effective results in collaboration with other Global Security functions as well as other internal key stakeholders.
Responsibilities
Directly responsible for strategically implementing the Global Security Operations Center (GSOC) program based in Lake County, IL, which includes adapting the current staffing model, standards, procedures, training, and drilling to reflect the growing scope of the program and systems, as well as monitoring compliance to the program by other security command centers.
Directs GSOC staff in developing, implementing, and maintaining processes and systems to identify risks, respond to incidents, and effectively communicate with Global Security stakeholders and leadership, risk partners, and AbbVie employees during crisis events.
Partners with Global Security functions and other internal key stakeholders to develop and deliver services and systems that enable the GSOC to serve as the central hub for security incident reporting and assessment, and crisis event escalation and communication.
Maintains key performance indicators, metrics, and measurable risk data, that not only track GSOC program performance, but also help identify security and other global event risks to AbbVie facilities, businesses, and people.
Recruits, develops, and retains Intelligence Analysts for the growing GSOC team. Provides coaching, performance feedback, and completes reward planning for direct reports. Oversees management of various administrative functions, including, but not limited to, scheduling of non-exempt personnel. Partners with Security Operations on directing activities of contracted staff, including GSOC Communications Analysts and dispatch of Lake County Security Services.
Serves on and/or leads departmental and cross-functional teams/committees as needed. Works collaboratively with, and provides GSOC subject matter expertise to, Global Security functions including, but not limited to:
Business Risk Intelligence, Crisis Management, Protective Services, Regional Security, Security Operations, and Security Systems.
Manages competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to senior leadership and stakeholders as necessary. Time management and continuous task prioritization is crucial to delivering timely support services in this dynamic, fast paced environment.