Associate Client Manager

Job Description
At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business down every aisle. Every day brings a new challenge working in an extremely fast paced, ever evolving, competitive retail landscape. The Associate Client Manager is responsible for delivery excellence and the overall success of NielsenIQ at the customer.
This includes delivering analytics and initial recommendations for clients based on the NielsenIQ solutions and services assigned to them to deliver on. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NielsenIQ to drive value. You'll work successfully across a matrixed organization structure, fully leveraging the service model.
Responsibilities
Insights &
Analytics
Develop a consultative approach to solving business issues, understanding the industry and issues a client is facing
Drive strategic thought leadership, leveraging NielsenIQ tools and assets
Lead client discussions, providing proactive insights and action-oriented recommendations
Stakeholder Management
Partner with clients to set objectives that drive business impact and maximum value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
Facilitate clear day-to-day communications with clients, proving the value of NielsenIQ solutions
Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering
Delivery Excellence
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
Work collaboratively with internal partners to ensure work is connected to business objectives, delivered on-time, and focused on outcome
Identify opportunities for increased partnership and elevate those opportunities to organizational partners
A Little Bit About You
You are flexible and easily adapt to a dynamic work environment. You have a can-do attitude and are able to tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.