Assistant General Manager

Who We Are:
Museum of Ice Cream is an inclusive &
immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
Who You Are:
Museum of Ice Cream is looking for our next Assistant General Manager to join our fun-filled team. You are thoughtful and ambitious, confident in leading a team full of joy ambassadors, performers, actors, and foodies. To be considered for this role, you are a people operator, a hospitality and experience lover and truly understand the power of imagination and connection! You need a strong background in experience, training operations and HR. You take great pride in delivering a memorable guest experience and maintaining a seamless operation.
Your Day-to-Day:
PEOPLE
Lead a team of managers to grow people, building, food, and retail operations
Create and participate in new hire onboarding activities for team members, ensuring a high standard for delivery
Train, recruit, and oversee managers plus over 50 staff including ongoing professional development
Conduct and structure quarterly training sessions for staff
Establish and maintain a proactive human resource function to ensure employee motivation, timeclock entry, training, scheduling, wage and benefits administration, and compliance with established labor regulations
Assist with the location schedule and apply the practices of labor optimization when scheduling to support great guest experience
HOSPITALITY
Develop Museum’s business strategies and build sales and hospitality techniques to contribute to the Museum’s business performance.
Responsible for “running the floor” during service. This includes guiding and coaching the team, solving guest complaints, and ensuring that we are providing excellent service
Ensure scripts and operations manuals are consistent and up to date
Work with General and Guest experience managers to execute written reviews and rankings for staff
Work with guest experience managers to monitor the performance of museum in terms of guest satisfaction and determine proper courses of action
Ensure good health and safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Develop and maintain standard operational procedures specific to the location managed
TRAINING SUPPORTING PROFIT
Work with HQ Operations team to implement monthly, quarterly and yearly business plans and reporting
Create and implement operating systems and processes needed to run operations efficiently
Monitor operating efficiency on a weekly basis by assessing costs and analyzing any unwarranted movement
Requirements
The Necessities and Nice-to-Haves:
Food Handler / ServeSafe certification and alcohol training certified
Great interpersonal and communication skills
Strong problem-solving abilities
Good observation skills
An ability to deliver constructive criticism
An ability to identify weaknesses and provide coaching where necessary.
Leadership and time management skills
Demonstrate personal and customer service skills
The Good Stuff:
Annual pinkball (yes, it is “pink-tie” themed and you can bring a date!)
Unlimited ice cream
Competitive Pay
16 free museum tickets per year for friends and family, with free entry for self
50% off retail products
Vision, dental, and healthcare benefits
Stock options
PTO
Job Type:
Full-time
Pay:
$85,000.00 - $95,000.00 per year
Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Holidays
Weekend availability
Education:
High school or equivalent (Preferred)
Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Willingness to travel:
25% (Required)
Work Location:
One location