Assistant Front Office Manager - Limelight Snowmass

Job Description
Summary
The Assistant Front Office Manager directs the activities of the Front Office, Guest Service, and Concierge staff to maximize room revenues and to assist in room availability control. This position will cover the PM hours with a work shift of 2:
30pm-11pm.
The budgeted salary range for this position is $65,000-$70,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until July 1st, 2024.
Essential Job Functions
- Report for work in a neatly groomed and acceptable manner
- Be responsible for the grooming of on-shift employees as outlined in the employee handbook and further developed in the departmental rules
- Handles and resolves guest issues and complaints in a timely manner
- Manages the Front Desk Agents, Guest Services, and Concierge staff
- Monitors and Coaches all Limelight standards in all guest services positions in the Rooms Division ensuring the very best customer service for every guest every time
- Ensure payroll administration is accurate and timely
- Ensure the smooth functioning of the registration and cashiering areas of the Front Desk
- Evaluate staff per given time frames, coach as needed
- Work with overnight staff to ensure follow-up on any problems, guest requests, etc.
- Assists the Front Desk Manager in the following duties:
- Daily Operations Report
- Future room blocking
- Lift ticket ordering
- Group billing
- Management of ALICE system
- Log and search Lost &
Found items
- Incident Reports
- Scheduling
- Review daily arrivals, special requests, group needs, room assignments, etc.
- Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest. Work to resolve all credit problems daily with accounting
- Work with Group Coordinator on group arrivals, room blocks, and departures
- Train new staff and cross-train in the slow seasons for development and motivation;
coach as needed
- Keep all personnel up to date on policies and procedures relative to their areas
- Attend meetings:
Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting
- Perform as Manager on Duty as required