Assistant Director Of Rooms

Job Description
The Assistant Director of Rooms will assist in leading the Rooms Division;
Housekeeping, Front Office, Guests Services, Royal Service and Concierge. The position will be responsible for the day-to-day operation of the Front Office and Royal Service teams. As the Assistant Director of Rooms, you will provide leadership and strategic planning to the Rooms division in support of our service culture, maximized operations and guest satisfaction.
What's in it for you:
Annual salary of $78,000 - $80,000
Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide
Parking and Public transportation discounts
Paid meal breaks with complimentary meals served in our staff dining room
Learning programs through our Academies designed to sharpen your skills
Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your hotel and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities:
Acts as ambassador and spokesperson to all customers;
promotes tailored services to VIPs and loyalty program members;
responding timely and consistent to customer &
third party concerns;
fielding issues with all operational departments
Demonstrates a commitment to Service Excellence;
assists with the strategic implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
Spearheads the Problem Resolution Recovery process;
communicating with guests ensuring that issues are being resolved during the stay;
establishes a monthly reporting system that allows to solve potential issues proactively
Working with the Director of Rooms, ensures that the monthly financial outlooks and results for the Rooms division are accurate;
maintains divisional efficiency/productivity and essential luxury guest services;
maximization of revenues and effective cost control
Assists with developing the annual Rooms budget from a revenue, cost, productivity, and efficiency perspective, coordinates rooms division capital planning with managers
Assists with overseeing employee and manager planning, recruitment, selection and development through goal development and coaching;
manages a related leadership succession plan
Coaches and mentors colleagues;
creates an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
Flexible schedule including night and weekend required
Performs any and all other tasks which are assigned by the Director of Room