Assistant Concierge Manager

Job Description
The base salary range for this position is $70,000 - $80,000.
Assist Concierge Manager in overseeing both Pre Arrival and onsite Concierge teams to assist with guest requests prior to arrival and while on property.
Assist with and run departmental meetings, daily rallies and other departmental tasks.
Coordination between all departments to ensure guest needs are met &
exceeded.
Must be proficient in computer skills and have prior hotel management experience.
Responsible for handling and follow up of guest complaints and concerns quickly.
Complete weekly schedules, adjusting to business volume as needed. Maintain accurate payroll records.
Assist in creation and implementation of new service standards.
Executes training of new/existing team members to improve upon and maintain exceptional service standards.
Adjusts schedules accordingly to business and operational demands.
Will adhere and follow all departmental policies, standards, and provide exceptional service.
Adhere to and follow all safety policies.
Will execute excellent email, departmental and pre-shift communications.
Must display organizational excellence and adaptability to business demands.
Lead the team in the absence of a department head.