Assessment & Referral (A&R) Manager (Santa Rosa)

DESCRIPTION OF POSITION:
The purpose of the Assessment &
Referral (A&
R)Manager position is to provide leadership and manage day-to-day activities relating to intake and admissions. The person in this position is responsible for development and communication of program priorities aligned with organizational goals. The A&
R Manager valuates requests for admission and is authorized to admit patients who fall with established guidelines.
KEY RESPONSIBILITIES:
· Builds, directs, manages, and ensures implementation and effectiveness of hospital’s assessment and referral program.
· Directs activities of A&
R staff. Monitors staff performance and provide regular feedback on quality and quantity of work, reinforces positive work behaviors and intervenes in problems.Responsible for scheduling and staffing to ensure that A&
R Department has needed coverage.
· Maintains TRIMS documentation and other administrative documentation associated with calls and services received.
· Collaborate on information infrastructure required to support efficiency and overall departmental performance. Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
· Serves as the department’s fiscal manager.
· Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
· Ensures that the care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards;
care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
· Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff.
· Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
· Maintains knowledge of legal guidelines pertaining to Emergency Medical Treatment &
Labor Act (EMTALA)/Consolidated Omnibus Budget Reconciliation Act (COBRA) and abuse/neglect reporting.
· Upholds the Organization’s ethics and customer service standards.
· Performs related duties as requested.
Department Management
· Participate in the screening and selection of department staff.
· Support leadership to provide high quality orientation and ongoing education for clinical staff.
· Monitor work progress to ensure time and quality standards are met.
· Collaborate with director to address performance concerns or potential needs for staff disciplinary measures.
· Audit data pertinent to key performance indicators that the keeps the department growing
· Assist with scheduling for A&
R as well as Patient Services
· Help with the investigation of any issues to prevent reoccurring incidents
· Address and resolve patient, family or referring facility complaints. Work with SDPS to ensure a proactive approach to dealing with incidents.
· Oversee staff assignments to prevent unnecessary overtime and ensure appropriate staffing levels based on census and acuity assessments.
· Monitor inventory of office, medical, and patient care supplies. Request replenishment of supplies as needed.
Requirements
POSITION Requirements:
Education and Licensing:
· Current California state license as a Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Marriage Family Therapist (LMFT) required.
· Associate’s degree required;
Bachelor’s degree or higher preferred.
· Current HWC (Handle with Care) certification (or obtained within the 30 days of hire).
· Current CPR (Cardiopulmonary Resuscitation) certification (or obtained within 30 days of hire).
Knowledge and Experience:

· Behavioral Health and/or Hospital background required with a minimum of 5 years’ experience in a clinical, supervisory and/or administrative role in an inpatient and/or outpatient mental health setting.
· Familiarity with continuum of care and clinical terminology.
· Familiarity with common hospital admission processes (EMTALA, authorizations, holds, etc.).
Skills and Abilities:

· Maintains confidentiality of patients at all times.
· Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
· Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
· Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
· Strong written and verbal communication skills.
· Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
· Ability to work independently and as part of a team.
· Good judgment, problem solving and decision-making skills.
· Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
· Ability to work in a fast-paced, expanding organization.
Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

· Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
· Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
· Give and follow verbal and written instructions with attention to detail and accuracy.
· Perform complex mental functions and basic arithmetic functions;
interpret complex laws,regulations, and policies;
collect, interpret, and/or analyze complex data and information.
· Vision:
see details of objects at close range.
· Coordinate multiple tasks simultaneously.
· Reach forward, up, down, and to the side.
· Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
· Lift up to fifteen (15) pounds.
Benefits
Medical
Vision
Dental
401(k)
3.5 Weeks Paid Time Off
$25,000 Life insurance policy is provided at no charge to the employee