Application Support Analyst I Or Ii (Depending On Experience)

Job Description
Application Support is an IT Operations service that ensures the enterprise application processes run smoothly and enables users to conduct their business. Both internal and external stakeholders of an organization are engaged. The internal users are the organizational employees, management, and ownership. The external users could be vendors, partners, or anyone else who accesses the services we support. Jobs in IT Application Support install/deploy and provide support, troubleshooting, and maintenance for vendor or in-house business applications, serving as a liaison between end users in the business and the vendor. Their duties include optimizing software application performance, installing updates, performing debugging procedures, and resolving service desk tickets in a timely fashion. They also may act as a subject matter expert for a specific application suite of products. The enterprise applications include OnPrem, SaaS, Cloud, and Hybrid environments. This individual is a developing professional that participates in ongoing maintenance, support, and management of vendor-supplied enterprise application systems. This person is learning how to collaborate with the business and assist with technical planning.
Essential Functions
Interfaces with application developers to coordinate systems implementation, releases, and enhancements. Installs and upgrades application software on servers as needed.
Performs gap analysis to identify opportunities for process improvement control of work flow.
Provides technical support for relatively straightforward application issues. Escalates to the appropriate IT team where necessary.
Builds and maintains strong working knowledge of various business areas, processes, and applications that support them.
Provide daily operational support for application systems.
Prepares supporting documentation and application user guides.
Operates effectively as part of a larger team and in managing own work.
Bank Secrecy Act:
Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.