App Deployment Coordinator

Job Summary
This position is responsible for ensuring a smooth and efficient deployment of mobile applications across the organization for our customers and to manage our Google and Apple developer relationships and accounts.
We expect you to have experience with project management, specifically in the areas of deploying customer applications or services. Experience with the Google Play Console and Apple App Store Connect is essential, including navigating the release process and working through the appeal processes. Demonstrated communication skills and experience dealing directly with customers is essential for this position. Additional skills useful to this position would include basic graphic design and a knowledge of managing projects in Jira. Preference will be given to someone with technical knowledge of app store deployment via Fastlane.
The position is part of our Infrastructure Services team and reports to the Manager of Infrastructure Services. This may be a remote position for the perfect candidate but priority will be given to candidates in or willing to relocate to Meridian, MS.
Duties and Responsibilities
Create and manage configurations for new customer builds to specification
Submit new apps and app updates to the Google and Apple app stores
Customer liaison during the app deployment process, including collecting and understanding customer requests and translating into deployment configurations
Issue resolution and customer escalation
Manage audit/appeal/resolution process with Google and Apple
Communicate regularly with stakeholders, prompting action to ensure timely deployments continue
Understand the capabilities of each application and suggest improvements based on customer feedback where appropriate
Inform and train customers on new features
Participate in product and design reviews
Requirements and Qualifications
PMI Certified Project Manager or significant demonstrated experience managing projects
Experience deploying applications in Google and Apple app stores, including navigating the appeals process
Experience with Jira preferred
Experience with Fastlane deployments preferred
Experience generating mobile icons from customer provided resources preferred
Experience in Microsoft Excel or Google Sheets preferred
To be a highly energetic self-starter
Ability to work under tight deadlines
Good oral and written communication skills
Benefits
Competitive base salary commensurate with track record and experience
Leadership opportunity a possibility
Major medical and dental insurance
401k plan
Health and fitness center membership
Paid vacation and holidays
Personal days
Live and work in a great location for family