Analyst, Technology (It Support & E-Waste)

Job Description:

What you'll need to succeed as an Analyst, Technology at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 1 year of related experience installing, troubleshooting and supporting corporate AV equipment
• 1 year of related experience building, deploying and troubleshooting desktop computers and telephony equipment in a corporate environment
• 1 year of related experience with Microsoft Windows OS, Active Directory and SCCM
• Proficiency with Windows OS and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• Experience supporting a corporate, networked computer environment
• Able to lift up to 25 pounds

Preferred qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or similar
• 3 or more years of related experience
• Mac and iOS experience
• General networking knowledge
• Knowledge of VMWare
• MCP, MCSE and A+ certifications
• Experience with shipping and recycling operations

About the Analyst, Technology Job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you'll do on a typical day:

• Support and troubleshoot the XPO end-user environment and execute device lifecycle management activities including fulfillment, provisioning, deployment, support and asset disposition
• Schedule and execute site decommissioning activities, including the e-waste of retired equipment
• Assist with PC returns, shipping, logging serial numbers and preparing systems for recycling
• Operate within standard security compliance
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Present a high level of professionalism and customer service throughout all interactions
• Troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients and mobile devices
• Execute duties through rotational services of deskside visits, phone troubleshooting, walk-in center and tech depot fulfillment center
• Maintain inventory of assets
• Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
• Complete PXE imaging tasks
• Create and manage user accounts
• Support, troubleshoot and train end-user on Microsoft Office 2013 applications, including O365 email and Outlook
• Support end-users by answering questions on enterprise software applications
• Provide technical support and advice on varying projects
• Manage warranty returns
• Troubleshoot and configure VOIP handset and headset devices
• Configure, support and troubleshoot networked printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.