Analyst - It Service Delivery & Customer Success

Efl global, llc - Scottsdale
new offer (21/06/2024)

job description


Job Description:

Analyst - IT Service Delivery &
Customer Success
Location:
Scottsdale, AZ office
Base Salary:
$70 - $100k
Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Job description and Responsibilities:

  • Liaise between IT and customer (internal and external), ensuring effective communication to end users in both technical and commercial teams.
  • Give system demonstrations to customer.
  • Train internal and external customer on application and technical solutions.
  • Conduct analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations.
  • Actively oversee and direct technical integrations (e.G. EDI, XML, API) between customer and EFL supply chain applications.
  • Maintain strong customer (internal and external) relationships by improving customer experience with onboarding new technology solutions.
  • Document user guidelines/procedures and train users on new technology services.
  • Troubleshooting technical issues and facilitate end user concerns back to the technical teams.
  • May perform administrative tasks, such as managing team performance, user compliance, adoption rates, manage projects, fixing reliability issues, track service metrics, etc.
  • Draft RFP responses that represent the technical aspect of our business solutions.
  • In conjunction with operations, commercial, and technical teams, craft the right messaging for internal/external customers.
  • Collaborate with the Global IT team members to understand current developments.
  • Work alongside and elevate existing team members skill sets in step with best practices.
  • Other responsibilities as assigned.


Qualifications:

  • BS in Information Technology, Computer Science and 3-7 years of relevant experience, or Supply Chain with technical experience.
  • 3-5 Years of Transportation, Logistics, Supply Chain Experience
  • Expert in translating technical details into a format easily communicated to non-technical team members.
  • Strong communication skills (written and verbal)
  • Experience with EDI messaging
  • Experience working with, as well as supply chain technology.
  • Familiarity with cloud technologies (Azure), Java, Python, Power Automate, CargoWise, Info-X would be beneficial, but not necessary.

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Analyst - It Service Delivery & Customer Success

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