Analyst, Claims - Hybrid
job description
Job Description:
What you'll need to succeed as an Analyst, Claims at XPO
Minimum qualifications:
- Bachelor's degree or equivalent related work or military experience
- 1 year of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk
Preferred qualifications:
- 2 years of related experience
- Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements and the National Motor Freight Classification system
- Knowledge of risk reduction and claims process
- Exceptional customer service skills
- Able to communicate with executive management regarding the decision-making process of claims declined and/or paid
- Excellent written, verbal and telephone communication skills
- Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills
About the Analyst, Claims job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you'll do on a typical day:
- Understand and qualify the type of claims filed;
investigate and analyzecargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests - Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification;
negotiate cargo liability - Collaborate with Sales, Pricing, Operations and customers regarding disposition of claims
- Compose professional claims correspondence
- Manage claims inventory to meet individual, team and company goals;
process claims according to company policies and procedures - Handle customer inquiries and complaints
- Provide claim prevention techniques and tips to the field
#LI-Hybrid
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.