Ams Customer Advocate

Job Description
This is an extraordinary opportunity to work with the Americas (AMS) President and the engagement with our largest and most strategic customers. Reporting to the AMS Chief of Staff, the AMS Customer Advocate will be responsible for the design and execution of the AMS Customer Engagement program. This role will accompany the Americas President to customer engagements and will closely work with field and product teams to ensure a great experience for our customers before, during, and after the meeting. You will be an integral part of the President’s office and prioritize, calibrate, prepare, deliver and follow up on the President customer engagements with the highest standards of quality including:
· Own the Customer Engagement strategy of the Americas President and prioritize which Customers and Partners the President should spend time with
· Lead, organize, and manage executive-level customer engagements for the President in line with pipeline maturity and long-term relationship development priorities
· Optimize the President’s engagement with Customers end-to-end
· Attend all Customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items
· Deepen strategic customer/partner relationships
· Develop key metrics and capture and analyze data to continuously improve the impact of the AMS President
· Organize, and manage executive-level special projects to explore and implement changes in customer engagement across the organization
· Contribute to codification and sharing of best practices in customer engagement across the organization
The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall AMS ServiceNow growth strategy.
A successful AMS President Customer Advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful and best in class customer engagements for the AMS President and extended leadership execution. The Customer Advocate will also provide timely and efficient coordination of ServiceNow global leadership visits to maximize impact and accelerate relationship strength with our key accounts.