American Girl Host (Seasonal)

Job Description
The Opportunity:
The Host is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Café Manager. This position is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.
What Your Impact Will Be:
Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music, and table placement.
Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
Shares information on the store and restaurant events with guests.
Utilizes Zomatoreservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
Initiates training opportunities with restaurant staff.
Assists restaurant staff as needed in providing an outstanding dining experience.