American Girl Direct Service Associate - Seasonal (Remote - Il)

Job Description
What Your Impact Will Be:
DS Support Team members have a variety of responsibilities including:
Assist Supervisors and Senior Associates with quality monitoring of customer interactions and data entry (MAGICs)
Give feedback and encouragement to seasonal employees
Provide quality internal customer service on the Assist line
Distribute work and complete other administrative tasks
Assist with project management and monitor queues
Take customer calls to support unanticipated volume
Serve as a positive role model for American Girl culture
Handle escalated customer concerns and callbacks
Extended Customer Follow-up
Respond to customer email