Admissions Representative Asc Team

Job Description
Opportunity at a Glance
The Admissions Service Center Representative supports Chamberlain University’s admission teams by performing a wide variety of activities helping prospective students in their enrollment process for all of Chamberlain University programs. Supporting Chamberlain’s Omni Channel Approach to contact, the role includes answering inbound calls and/or making outbound calls in a call center environment. With the support of the Assistant Director and Director, you will participate in ongoing trainings for the admissions department, staying up to date on policy and procedural changes, as well as participate in onboarding and training of new admissions representatives throughout the department. This entry level position is the first level of the Admissions Service Center team.
Proactively contact and respond to prospective students via telephone, email, and SMS with the use of a contact strategy
Assess and qualify prospects to determine if Chamberlain University programs meet the academic and professional goals of prospective applicants
Ability to establish rapport and build relationships via phone in a high-volume call center environment, making around 200 phone calls a day
Remain compliant with standards and policies of the University while operating in a student-centric environment
Collaborate with other departments to ensure positive application progression, student satisfaction and success
Help create and pilot new admissions technology and programs
Accurately and compliantly communicate with prospective students using SMS conversation, email, and chat to support the department in new student enrollment.
Maintains a large portfolio of applicants and students and ensures all admissions communications and appointments are met