Admissions Manager - Sud

Job Description
It is the purpose of an Admissions Manager to provide oversight and direction to Admissions Department staff and to interact with clients, families, and referral sources to ensure that they have an exceptional experience. In addition, an Admissions Manager is responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Admissions Department. An Admissions Manager acts as a quality control, ensuring customer satisfaction through training Admissions Liaisons and Admissions Administrators properly, monitoring calls, providing direct and timely feedback, and adhering to company policies.
Essential Job Functions:
Assisting Director(s) with scheduling and staffing needs
Provide oversight and direction to Admissions Liaisons and Administrators in accordance with the department’s and organization’s policies and procedures
Call monitoring and feedback
Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion
Consciously create a workplace culture that is consistent with the overall organization’s and that emphasizes the identified mission, vision and guiding principles, and values of the organization.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, instant messaging, and regular interpersonal communication.
Assist on phones where needed
Core Competencies:
Proven ability to multitask and willingness to take on additional responsibility
Ability to maintain the confidentiality of information belonging to the company, its employees and its clients including, but not limited to:
documents, forms, client lists, keys, or equipment
Ability to work both independently and as part of a team
Ability to provide timely and constructive feedback to admissions coordinators and admissions liaisons
Maintain constant awareness of current census and department goals;
assist liaisons and coordinators in achieving their goals
Comprehensive knowledge of programs, locations, staff, programming, etc.
Comprehensive knowledge of insurance contracts, benefits and authorization process
Comprehensive knowledge of CRM use and management
Comprehensive knowledge of Discovery Admissions Department Training materials
Ability to facilitate and/or organize effective department trainings
Must always be professional and in compliance with Discovery policies