Accounts Receivable & Collections Specialist

Job Description
This position will assist and facilitate in the overall operations of the Accounts Receivable and Collections Department. This includes the collection of purchase orders (PO), collecting past due accounts, negotiating payment plans, alerting management of collection issues, researching unapplied cash, answering incoming customer questions and concerns. This position may also require the use of outside customer portals for the purpose of obtaining PO’s, billing, invoice rejection, and/or remittance detail.
Assists in monitoring general Accounts Receivable E-mailbox and ensure all incoming customer questions are answered timely.
Applies purchase orders, if applicable to your role
Contacts customers to obtain purchase orders when a customer has not sent one to us on their own.
Makes collection calls to customers on overdue accounts and makes recommendations on customer credit activity
Administers and processes billing information daily or acts as a backup to the Billing Specialist and performs timely review and submission of invoices, if applicable to your role
Assists the cash applications associate in researching unapplied cash.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Participates in, or provides support for annual or state audit requests
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position