Accounts Receivable Claims Analyst

Job Description
Responsible for Credit Offsetting to Returns and Destroy in Field. Research/collect all chargebacks relating to Shortages, Pricing, Discounts, Destroy and Field and Return Discrepancies for Assigned Accounts.
Actively monitor all customers for chargebacks related to outbound shipping and merchandise budgeted expenses on all Retail Department Stores, Specialty Stores and Independent Customers within North America.
Work with and follow up on all potential and existing EDI related chargebacks. ie. UCC 128 labels, UPC/EAN Catalog, 856’s, 850’s, 860’s, Combining DC’s, Adjusting Bills of Lading (carrier changes), etc.
Research/follow-up frequently, or as denoted in the Customer’s Vendor Manuals, and pursue collection of invalid claims. Must be able to understand the Customer Routing Guides to perform this function.
Submit all Write Off’s to the Claims Manager with appropriate documentation and detailed explanation outlining reason(s) for Write Off.
Interact with Operations. EDI Team, Customer Management and Sales to try to determine and resolve root causes of chargebacks.
Routinely offset open Return Credit Memos to Customer Return Deductions, to keep Customer balances current.
Seek Sales approval, resulting in write off or credit issuance, of all open Destroyed in Field, Testers, and Markdown Allowances prior to month end closing.
Maintain low balances on “unknown” claims by obtaining claim copies via Internet usage.
Perform Chargeback code changes timely and accurately.
Maintain positive relationships with customers to ensure successful Settlement negotiations with in the Retailers stringent guidelines.
Notify Management of any internal or external issues that could affect Claim Balances creating negative trends.
Perform additional tasks as required by Management.
Reports to Accounts Receivable Manager