Accounts Receivable Administrator Ii

Job Description
The Accounts Receivable Administrator II is responsible for analyzing and collecting past due invoices for specified accounts, negotiate with customers without jeopardizing relationships, and collect all past due invoices. This duty is performed timely in order to increase cash flow and ensure incoming orders are not delayed due to delinquencies.
The incumbent will performs a variety of complicated tasks to minimize financial losses and obtain the best possible outcome as well as be accountable for reconciliations of challenging consignment inventory billings and billing transactions with multiple returns associated. Must have excellent communications skills when dealing with internal and external customers.
Responsibiliies:
Assist with inbound call volume to resolve customer inquiries and/or process payments.
Communicates clearly with internal and external customers. Take necessary actions to meet department objectives andcontinue to buildrelationships with customers.
Responsible for analyzing and advising customers full balance and past due balance, including invoices and credits and attempt to collect past due accounts or resolve payment discrepencies.
Ability to maintain accuracy, consistency, and quality in a fast paced, multi-tasked environment.
Handle first line escalation calls, activelyresolving customerconcerns to maintain strongrelationships and arrive at solutions.
Researches, determines, and implements action necessary to resolve inquiries with supervisor approval.
Works with customers providing backup necessary to resolve and clear outstanding debit prior to issuing refunds.
Assists customers with Accounts Receivable functionality available on company site to increase usage and promote self-service.
Takes corrective action and is actively involved in process improvement to help address potential and on-going problems.
Distinguish account types, payment terms and advise customers of necessary actions accordingly.
Accountable to maintain all accounts on an up-to-date status ensuring accurate audits.
Assist with new hire training as required and assist team with inquiries as needed.
Complete processes within internalcompliance requirements and all applicable regulatory rules.