Account Manager

Job Description
Principle Responsibilities
Serve as the primary contact in an HD OEM customer environment where interactions are varied and require knowledge in Engineering, Pricing, Purchasing and Materials Planning, Marketing, and Warranty as they relate to suspension systems and component support.
Act as customer advocate to ensure timely action execution and communicate results to all applicable internal and external teams.
Develop strategies to increase sales, targeting not only discretionary purchases but also new markets and opportunities for the OEM and Service distribution channels.
Determine our competitors' relative strengths and weaknesses and communicate them to marketing and sales groups.
Gain access to all relevant information on customer suspension system programs/promotions and communicate to all applicable teams.
Represent the company in appropriate production discussions to minimize miscommunication while maximizing coordination.
Spearhead efforts within OEMs to gather sales data in a format that will measure the sales organization's effectiveness.
Maintain and update files for designated accounts.
Gather and analyze competitive information to assess our relative position for subsequent action determination.
Provide consultant resources to OEM Service marketing/sales organizations by developing marketing programs and sales promotions tailored to each OEM's unique strengths.
Consult customers to develop aftermarket strategies that leverage Gabriel's experience in the same channel.