Account Manager I

Job Description
The Account Manager I will act as the face of the company for customer questions, concerns, and inquiries, as well as hold accountability over all follow-on business. The Scope of this position includes ensuring timely and successful delivery of solutions and services to customers, resolve warranty issues requiring a solid understanding of the customer and impact on future business.
Responsibilities
Responsible for Protecting the Follow-On Core Accounts.
Manage assigned accounts, build and maintain strong, long-lasting customer relationships that are strategically beneficial to both parties. Knows customer’s organization and key contacts, too include who are the decision makers and influencers.
Collaboratively works with client to refine requirements to ensure timely and successful delivery of our solutions according to the customer needs and objectives.
Actively promotes services and support opportunities that can expand customer growth.
Responsible for assuring Customer Satisfaction. Primary Liaison between customer and site Functional Leads in terms of communication of product cost, delivery schedule, performance, and other related information and deliverables.
Responsible for overseeing the timely resolution of any identified or reported Customer Account issues. Will lead any direct communication with the Customer in respect to issue resolution or mediation.
Responsible for scheduling regular Program Management Reviews with Customer Accounts. Works closely with site Functional Leads to acquire accurate program data to support the review.
Proactively provides data to assist Quality Management and Contracts to support favorable Customer Account Scorecards and CPARs.
Forecast and track Key Account metrics;
On Time Delivery, Extension Requests, Warranty Returns, Quality and Customer Satisfaction. Provide Customer with pertinent weekly account status updates.
Responsible for updating customer accounts forecasted financial revenue monthly. Provides risks and opportunities to support customer account financial forecasts. Provides customer account financial forecast inputs, to support next year projections.
Works with site Functional Leads to acquire accurate data of customer accounts, to inform and assure Leadership has a firm understanding of the current state of customer accounts.
Assess process gaps relating to bid losses or changes in customer requirement to determine root causes and solutions.
Consults with Business Development Team to identify and vet new business opportunities within assigned or new accounts;
provides liaison with site personal on existing or closely aligned technological capabilities. Provide key customer account or product metrics in support of planned BD customer meetings. Offer and participate in planned BD Customer interactions, as capabilities subject matter expert.
Advise site Sustainment and Engineering Team’s where required, in the support of continuous improvement projects that could beneficially impact customer account product offerings.
Develop pricing for items that are pending or not listed in the current product catalog. Responsible for updating product catalog yearly.