Account Manager, Ems And Fire

WHO WE ARE
We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.
WHO YOU ARE
As the EMS Account Manager, you will support sales and marketing efforts to successfully manage current clients such as fire departments, ambulance services, 911 communications centers, PSAP Directors, and end users, while also driving new business revenue by adding new partners. Your primary role will be to nurture existing relationships, ensuring client satisfaction and retention, while also seeking new business opportunities by developing relationships and generating demand with potential customers. You will use your sales and communication skills to cultivate strong relationships and sales activities with customers, from initial contact to contracting, boosting sales, and contributing to our long-term revenue goals.
Our ideal candidate has experience working with EMS and public safety agencies and an innate understanding of their operational and contracting needs. You excel at building and maintaining productive, cooperative, and long-lasting relationships with internal and external stakeholders. You are motivated by the purpose of our work and the culture we are fostering. If these qualities resonate with you, and you would like to make a meaningful impact in the public safety sector, we encourage you to apply for this exciting opportunity.
A DAY IN THE LIFE
Manage and nurture relationships with current EMS clients to ensure satisfaction and retention
Collaborate with leadership on process and strategy to add new partners in assigned markets
Prospect, qualify, and develop leads as sales opportunities
Support senior sales leadership in meeting preparation and opportunity analysis
Handle all inbound qualified sales leads from phone, email, web, and referral partners within the target market
Implement proactive prospecting schedule to increase sales pipeline and to build and maintain a balanced funnel of prospects
Meet established volume generation objectives for the fiscal year
Thoroughly understand our products and services and articulate the value proposition to customers, including performing technology demonstrations
Maintain and update CRM tools (e.G., Hubspot/Asana) including companies, contact demographics, and deals to support pipeline and accurate forecasting
Work in conjunction with internal groups for lead generation and/or referrals
Build long-term and trusting relationships with prospects and customers
Proactively seek new business opportunities in the market
Set up meetings or calls with prospective clients
Attend state and local industry events
Stay up to date with new products/services and new pricing plans
Proactively seek knowledge on EMS market trends and policy
Requirements
Bachelor’s Degree or greater in a related field
Experience in EMS, public safety, or related fields:
a clinical degree is not required but you must be able to demonstrate comprehension of the EMS market, trends, value-based contracting, and provider contracting
5+ years of proven experience in sales, lead generation, business development, and quota-based roles
Demonstrable experience with outbound demand generation including cold calls, digital campaigns, social media management, and use of marketing stack tools (e.G., Salesforce, HubSpot, Pardot, Salesloft, LinkedIn Navigator, etc.)
Training and/or certification in recognized sales process methodologies (Miller Heiman, Value Selling, Challenger sales)
Track record of achieving or exceeding sales quotas
Proven analytic skills supportive of sales research and opportunity strategy development
Outstanding communication, presentation, and leadership skills
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Virtual home office with a willingness to travel to client locations
Benefits
We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:
The opportunity to help build a company from the ground up
Competitive base salary and incentive compensation
Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
The opportunity to work alongside talented and professional colleagues with the ability to grow