Account Management Operations Coordinator

About Procare
Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.
Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.
We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.
A little about the role…
The Account Management Operations Coordinator will help the Account Management organization run more effectively and efficiently through process analysis, assisting in day-to-day operations, and perform other ad-hoc projects. This position will help drive the business forward by providing recommendations on ways to optimize our operations.
What You Will Do…
Support Account Management in day-to-day operations
Partner with Operations leaders to produce Salesforce reports that improve business processes and decision-making
Provide analysis of operational reporting data
Monitor inbound Salesforce case queue and assign to Account Managers
Create and assign project cases for Account Managers
Collaborate with Operational leaders to improve processes and customer retention/growth
Curate and revise written business processes and train Account Managers as updates are made
Analyze churn data for completion and create monthly presentations for Leadership
Work closely with Salesforce Business Systems and Data Platform groups to optimize platform usage
Collaborate with the Salesforce Business Systems team to test changes prior to release
Analyze customer data for completion
Assist Enterprise Account Managers with monthly customer data
Analyze Finance recommendations on past-due accounts
Assist with inbound credit card update cases
Requirements
Our Ideal Candidate Will Have…
Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred
Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
1-2 years' experience with Salesforce and Salesforce reporting required
Independent worker and analytical thinker
Ability to conduct research and resolve problems
Strong organization skills and attention to detail
Ability to manage multiple projects simultaneously
Positive, can-do attitude with strong work ethic
Excellent written and verbal communication skills
Ability to collaborate across company teams
Benefits
Why Procare?
Excellent comprehensive benefits packages including:
medical, dental, &
vision plans- choose the plan best for you
HSA option with employer contributions of $50/month
Vacation time, holidays, sick days, volunteer &
personal days
Paid Parental Leave
401K Plan with employer match and immediate vesting
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement up to $2,000/year and continued Professional Development
Free access to our Employee Assistance Program with 24/7 live support
Casual workplace environment
Some meals provided
Voluntary Pet Insurance
Prime downtown location close to restaurants and entertainment
Promote from within- excellent career paths
Salary
$55,000 - $60,000/year DOE
Location
This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.