Account Executive

Job Description
The Account Executive role has responsibility for daily client service, support and satisfaction while continuously learning our business and refining their skills.The goal is to develop and expand the knowledge base and prepare for a more progressive role within the client team. They may be required to interact directly with Coordinator, Specialist or Generalist level client contacts on a regular basis.
Client Service:
Ability to listen well and communicate articulately in a professional mannerwritten, telephone and in-person
Able to build and maintain strong relationships (internally and withclients)
Understand assigned client dynamics and requirements
Serve as client’s internal Shaker advocate, interacting with Shaker departments to coordinate all deliverable seamlessly
Prepare proposals and media recommendations as directed:
conducting media research;
talking to vendors;
gathering options and pricing;
organizing data for Client Management review and discussion
Prepare, process and fully execute all order types
Juggle multiple deadlines, clients and project priorities simultaneously
Ensure client approvals are received prior to deadline
Create orders and manage through to final billing, ensuring a high level of detail and accuracy
Submit relevant forms for all internal requests, providing accurate and comprehensive scope details required to receive the best possible client deliverable
Follow-up with departments to ensure requested deadlines are met
Assist in the preparation of presentations to clients as requested
Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client
Sales:
Become skilled at selling Shaker services
Effectively and efficiently scopeand closeprojects and campaigns
Developclient-specific strategies to meet client needs/expectations
Generateclient growth opportunities
Gain proficiency with:
Programmatic, SEM/PPC/Sponsored Content, Social Media and Creative Services (EVP/Branding, campaign development, premium items and support materials, brochures), Interactive Services (Websites, landing pages, digital assets and more), technology solutions (ATS, CRM, Sourcing, and others) to help manage client initiatives within each core category
Build credibilityand trust withclients and co-workers across all departments
Manage workflow and activity across all team members
Media &
Vendor Relations:
Attend all agency media/vendor presentations
Engage with media/vendors to understand product suites suited for specific client goals and objectives
Prepare media recommendations and plans based on client scope (hiring objectives, geography, budgets and more)
Present and review recommendations and alter as needed to achieve goals
Execute media plans, coordinating all assets (creative) and media agreements/orders
Track media performance against plan to ensure timely reporting and strategy changes that may be required
Project management:
Maintain client project logs
Act as liaison between client management and relevant departments to ensure objectives and timelines are met
Juggle multiple projects and clients simultaneously, ensuring accurate and timely delivery