A&K Tailor Made Sales Assistant

Position Summary
The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.
Responsibilities and Accountabilities
Provide sales support to Travel Consultants as assigned.
Maintain A&
K service and communication standards.
Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings.
Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
Create and format proposals from routings or custom itineraries as provided by DMCs utilizing
Itinerary “blocks” or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.
Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control
Follow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate parties
Monitor TC Mailboxes for operational actionable items on a daily basis
Prepare personalized documents
Create special inclusions in collaboration with the Travel Consultant
Research competitive online pricing
Coordinate and drive updates with the Travel Consultant on all reporting
Collaborate with Travel Consultant when gaps in services are identified
Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents.
Assist Guest Relations when post-tour issues require investigation into historical documentation
Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors
Special projects or other related duties as required.
Develop knowledge, skills, and abilities in the areas of:
Proper telephone etiquette and sales techniques
Writing skills
Accounting and costing protocol and procedures
Geography
A&
K DMCs and Third-Party Suppliers
Skills and Abilities
Strong multi-tasking skills and flexibility required
Global Geography and destination knowledge
Detail-oriented with excellent organizational skills
Accuracy with data entry required
Ability to work in a team environment
Ability to work independently and within specified deadlines
Excellent verbal/written communication skills and phone demeanor
Must be proficient with all Microsoft Office applications and Internet search engines
Basic Sabre skills preferred
Knowledge of Internet search engines
Must read/write/speak English
Requirements
Education and Experience
Travel School or a college degree preferred
High School diploma required
Relevant travel industry experience preferred
Special requirements
Evening, weekend, and approved overtime may be required