311 Business Support Manager

Job Description
The successful candidate will serve as a Business Support Manager reporting to the 311 Customer Service Center. Responsibilities will include:
provide leadership for business operations support and analysis functions;
manage and coordinate the activities of administrative support staff to ensure efficiency and productivity;
oversee the implementation of procedures to support division and agency goals;
collect, analyze, and interpret data;
conduct in-depth analysis of support activities to make recommendations;
prepare proposals and high-level statistical reports;
ensure compliance with organization policies;
serve as the division lead for payroll, timekeeping and absence control functions for the 311 Customer Service Center in accordance with direction from agency partners;
and coordination of special events and programming.
To Apply
Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
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