1093-It Operations Support Administrator Iii

Job Description
Position Description
Under general direction of CCSF ITS Desktop support management, performs the full range of technical support activities, and system administration, which includes desktop operations, installing, enhancing and maintaining computers, peripherals, or a combination of these activities working across all CCSF campus locations. Troubleshoots network and computer operation issues, provides ongoing and remedial user training;
establishes and performs data and access protection processes;
integrates hardware, operating systems and program applications.
1. Perform complex technical and operational IT support work and systems administration and/or lead the work of others engaged in routine technical and operational IT support;
organize, prioritize and may distribute work assignments;
may mentor, train and provide input into evaluation of subordinate staff.
2. Install, administer, maintain and upgrade operating systems – MacOS, iOS, MS Windows;
install, configure, repair, maintain and upgrade hardware and peripherals;
install and enhance applications running on MacOS, iOS, and MS Windows.
3. Monitor, operate and enhance complex computers of distinctive platforms, including laptop and desktop computers, iOS devices, on-site or remote, in office, classroom, and lab environments;
develop, design and implement problem solutions, using standard analysis techniques;
document eventual solutions.
4. Provide technical assistance to users;
communicate with users and other technical staff and faculty to determine and communicate needs;
recommend interfaces;
assist technical staff in providing estimates;
may consult on feasibility, costs and benefits of additions or enhancements.
5. Perform help desk functions for more complex problems, including problem tracking and analysis, resolution of service requests, escalation, and coordination.
6. Perform technical and operational support for MacOS, iOS, and MS Windows devices using centralized end-point management solutions such asJAMF, InTune, andSCCM.
7. Conduct application installation, patching, updates, removal, and problem resolution;
determine and clearly define problems;
coordinate troubleshooting with vendors, and/or end users;
may write code as required to automate processes.
8. Research hardware and software technologies;
prepare specifications;
purchase necessary hardware, software, manuals, and the like;
prepare procedures documentation.
9. Perform a full range of data center operational activities.
10. Perform and monitor more complex scheduled job executions on multiple, distinct computer platforms, including performing regularly scheduled backups and archives, including offsite storage for backups.
11. Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters;
and deploy new or enhanced system tools.
12. Perform work related to cybersecurity and disaster recovery needs
13. Assess and coordinate user training