Tier 1 Network Support Specialist
job description
Tier 1 Network Support Specialist
Astor &
Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Network Support Specialist.This is a full-time benefitted hybrid position based in the New Carrollton, MD area. This is a night shift opportunity with weekend support.
Roles and Responsibilities
Actively monitor and analyze network outages using network monitoring tools such as HP Network Node Manager, eHealth, Riverbed Tools, and Statseeker
Use tools to identify root causes, isolate problems, create tickets and escalate to Level 2 &
3 for resolution
Provide regular status updates and reports
Additional duties as assigned
Requirements
Six months professional work experience
No experience needed with a vocational technical school certificate (exp:
CompTIA Network+)
Basic user knowledge of Microsoft Windows
Basic user knowledge using Microsoft Office suite
Strong written and oral communication skills are required
Benefits
Astor &
Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor &
Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
Medical and dental coverage
401k plan with employer contribution
Paid vacation, vacation, and sick leave
Metro-check program
Tuition reimbursement