Senior Site Reliability Engineer - Application Support

Job Description
The Product Reliability Engineering Team seeks an experienced IT professional to join us as a Sr. Site Reliability Engineer. The Product Reliability Team prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. These systems are truly the backbone of our business and process millions of transactions daily for some of the most prestigious companies in the US.
Essential Functions:

Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all HP Non-stop Debit applications, products, and services – including debit, prepaid and risk lines of business.
Work closely with service partners such as product development, Tandem engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.
Actively participate in troubleshooting activities and SWAT calls and help provide meaningful data insights that can drive investigation towards swift resolution.
Assist in building comprehensive and robust documentation repositories that can facilitate knowledge transfer among DPS Coverage and DPS Operations peers.
Implement innovative GenAI and machine learning trends to continuously optimize the application reliability and efficiency.
Asist in implementing the modern visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all DPS products.
Work in 12 hours shift and participate in on-call roaster to support business 24x7x365.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.