Microsoft Teams Unified Communications Senior Is Engineer - Its - Sfpuc

Job Description
Project:
SFPUC Microsoft Teams Unified Communications
Under general direction, the 1043 Senior IS Engineer will support, implement, manage, troubleshoot, and maintain the SFPUC’s Microsoft 365 Enterprise Cloud Applications with a focus on Microsoft Teams Phone System and Productivity solutions in support of the SFPUC’s hybrid workforce. These include Microsoft 365 Enterprise Applications, Microsoft Teams Phone System, AudioCodes VoIP Solutions, various cybersecurity technologies and service monitoring technologies. Will work closely with other Senior and Principal engineers and be responsible for the daily support and administration of these solutions. This includes proactive monitoring of services to ensure operational efficiency, evaluating the soundness of changes and associated risks, troubleshooting problems arising in the service environment, and assuming responsibility for the regular maintenance of supported solutions.
Duties include but are not limited to:
Supporting, implementing, managing, troubleshooting, and maintaining:
Microsoft Teams Unified Communications SolutionsTeams Phone System
Meetings &
Audio Conferencing
Messaging Apps (Chat/Channels)
Teams Security &
Compliance
AudioCodes VoIP SystemsVoIP Desktop Phones
Session Border Controllers (SBCs)
AudioCodes One Voice Operations Center
Microsoft 365 Modern Desktop AdministrationWindows Deployment &
Servicing (WDS) including creation of master images for all endpoints including desktops, laptops and tablets
Configuration and Profile management via Microsoft System Center Configuration Manager (SCCM) and Microsoft Endpoint Manager (Intune)
Microsoft 365 Enterprise AdministrationActive Directory device and user administration
Microsoft Exchange Online mailbox and resourcesUser mailbox provisioning and deprovisioning
Resource mailboxes
Application deployment and administration (Outlook, Word, Excel, etc.)
Authentication and access management
Enterprise Mobility and Security – identity and endpoint security
Cybersecurity TechnologiesEndpoint Security agent/client deployment
Remediation of detected events as assigned
E-mail hygiene and web filtering
Application &
Network monitoring servicesPaessler PRTG Core Server Infrastructure
Distributed probe services
Application &
device sensors
Provide level 3+ problem determination and technical support for desktop, application, and network issues
Log, track and monitor all problems and requests
Work with IT Customer Service Center (ITCSC) staff and site administrators to resolve problems and fulfill IT service requests
The 1043 Senior IS Engineer will perform other related duties and project work as assigned.
Desirable Qualifications:
Three (3) years of experience planning, configuring, installing, and/or maintaining the components of a Voice over IP telephony infrastructure. Ideal candidate will have recent experience working with Microsoft Teams Phone System and/or AudioCodes Session Border Controllers.